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Conduent florham park hiring process

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Apple, the iconic American product did not want to invest in an Apple employee to answer the phones for the products they created. Because Apple feels it is better to be valued at billion, with an eye on approaching a trillion dollars then pay American technical and customer support employees a fair wage. My client was Apple.

ACS in turn, paid Min Wage or created elaborate wage schemes that would eventually turn my hourly salary into Min Wage for myself and the rest of the Call Center employees supporting Apple. The company gained a national level reputation among state and city governments for not paying a living wage. But people know when they are being taken advantage of.

That fact, the high attrition rates, the insurance coverage, the UI benefits and the global demand for low wage customer support led ACS to sell and get bought by Xerox. Xerox, the company associated with paper products in a digital world took a shot at trying to make the model work.

But greed, the c Pros always on recruiting insures lots of jobs. Cons below market wages. I've worked here for about 4 months. The only decent part is the work life balance, where you MAY get a schedule that works for you. This is also a double edged sword because your schedule changes so much.. I've had to reschedule atleast 3 or 4 doctors appts. I'm pregnant because they have this strict policy where you can only miss a certain number of hours in training before you are fired.

One girl's father was in the hospital and she was told she would have to quit in order to go see him. I rescheduled an appointment and informed them of the new date two weeks in advance, and they still tried to write me up for missing work.

You have to constantly remind managers of accommodations The customers curse you out and you're not allowed to respond without getting in trouble. I had issues with my pay for over a month that I had to keep reminding my supervisors to resolve. To date Im still missing back pay. Then when I tried to file my Short Term Disability, for my maternity leave it was denied because Conduent has the wrong information in my file and neglected to tell their staff that they have a 6month look back period.

So my pregnancy is considered a "preexisting" condition. When you call HR they looped around in circles before you actually speak with someone. The customers are rude, yes I'm used to If you work here full-time, expect to be given part-time hours for at least half of the year.

This company doesn't have the funds to pay their employees so they cut everyone's hours across the board and have been doing this for years. At random times of the week and at random times of the day, you will have hours removed from your schedule, in which you are not allowed to work for an hour or two in the middle, beginning, or end of your shift, basically whenever the time management team decides is when you will have time off during the day at hours in which you could have been earning money at a different normal company that schedules you full-time because that is what you signed up for.

They try to justify doing this by claiming it is the better alternative than having to lay people off even though people in the company expressed they would rather have lower-performing workers laid off so we can have full-time hours if that is the case. If that's even the reason and not because they want to cut costs and prevent having to pay people over time, which you end up having to work overtime most days because of the type of calls you have to take but you don't get paid overtime because the hours are cut in a way where they legally are not required to anymore, which is just unethical.

Management seems over the top also. You can have one bad day out of thousands or one bad interaction and you are threatened with termination because of it. I would not suggest this job if you value your Adviser Raleigh, NC Nov 25, The training and management at this company is the worst I have ever seen in many years in the business world. The only thing they focus on is making sure you are taking a call so they can bill their client for minutes.

The supervisors are nothing more than monitors, ie, they spend all of their time monitoring metrics. Additional training if needed is non-existent. Senior Management is totally non-responsive to making critical changes needed in Call Centers and in their training program. In my opinion, Senior Management has no idea what the true situation is at their Call Centers.

The company is on the verge of going under, i. The last financial quarters have shown a strong negative trend. This company has significant turn-over because of the manner in which they treat their advisers. Advisers quickly learn the true story about the company and start immediately seeking another job. They are underpaid based upon their responsibilities and they see very limited advantage to seek a higher level position. Hopefully the new Senior Management brought into the company can reverse the negative trends.

However, I doubt they will drill down deep enough to see the true causes of their problems. I have major reservations that the investors will not continue to tolerate the downward direction of the company. Middle management and Directors is where significant changes are needed. The whole picture could improve quickly with the right Horrible Management and support.

I was told we would receive weeks of training and support before we got on the phones to help customers and that was a lie. My class was thrown straight into production without the follow up support and promised training.. The supervisors and Head manager who should be fired have not been.. During the pandemic they have taken the time to micro manage us our site manager dragged her feet and made the process to work from home difficult and long, while supplying faulty hardware, on a system that barely works and still are told to maintain numbers although they know the system is horrible.

Pros cant think of any Cons healthcare is horrible, management is unprofessional, computers are old, and no support. The most recent Site Director was not a good leader. He looked out for his friends and gave them management positions even though there were several qualified candidates that had been with the campaign and knew the products for years.

He brought in supervisors and managers that had never been through product training for a position that requires you to answer questions about the product. After six months, one of his supervisors was given a management position. Another one of the managers was employed for a year and no one on site can really tell you what he actually did.

The director was loud and didn't listen well. If it wasn't his idea, he didn't like the suggestion. He was constantly changing things. He was give a directive on Monday and if the performance wasn't where he wanted it by Wednesday another directive would be given. He had unrealistic expectations. Management didn't do a good job of training and developing employees for growth.

There are several supervisors that have been in their role for years and are constantly overlooked for promotions. One of the OM's has been in his position for 5 years and he hasn't done anything to help the tenured employees out. Conduent's hiring process is a fraud. When I applied I was sent thru their website to apply.

I was contacted from a Conduent rep who gives you an interview date at their place of business but when I showed up, I was directed to an office located within Conduent's building that was run by Adecco. They offered me a position immediately with salary and schedule info of M-F 6 am pm. The problem is Conduent wasn't hiring me, apparently Adecco was and for a different position then what I applied for.

Apparently Conduent uses Adecco as their temp agency, which you have no knowledge of, nor informed of prior. When I asked a Conduent manager she informed me what Adecco told me was incorrect, including hours and schedule All schedules required mandatory weekends and rotating hours. It was only a temp with little hopes of staying on after their pharmacy plan enrollment period is over at EOY.

I have never applied to Adecco, never contacted Adecco. Adecco's name never even came up until I was sitting at this poorly run interview. So Conduent forwarded my resume onto Adecco. I was very upset and would never apply to any job at Conduent ever, do yourself a favor look elsewhere. Lack of trust and professionalism. Pros none. Cons hiring process, salary. Advisor Raleigh, NC Aug 3, Unless you're going to be homeless avoid this place at all costs.

Job Description Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.

Title: Sr. This includes working with the business and the technology areas to gather requirements. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation s by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form.

For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. About Conduent Conduent is a provider of diversified business process services with capabilities in digital processing, automation, and analytics. More Jobs At Conduent Sr. Engineer, Software Engineering. Florham Park, NJ.

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The Interview Process at Conduent is Extensive. Good Luck in Your Career Search! Working at Restaurant is Pretty Much Fun. Monthly Salary is Not Bad Though. Are you searching for a job?

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Does Cal Fire hire felons? The answer may surprise you. Senior Java Lead Developer. Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune companies and over governments - creating exceptional outcomes for our clients and the millions of people who count on them. At Conduent, we want you to be yourself. Senior Level. Conduent Incorporated. Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune companies and over governments creating exceptional outcomes for our clients and the millions of people who count on them.

At Conduent, we value the health and safety of our associates, their families and our community. Network Architect. At Conduent, we are one team, one mission. When you join Conduent, you are engaged in creating the future - both our company's and your own.

Junior Level. Bachelors Preferred.

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Work for Conduent from home as a Call Center Representative and earn up to $11.50 an hour!

Revenue. ? 50M - ? M. Industry. Telecommunications. Headquarters. Florham Park, NJ. Link. Conduent website. As one of the original pioneers in business process outsourcing (BPO) . WebConduent. Happiness rating is 48 out of out of 5 stars. WebConduent websiteOpens in a new window. As one of the original pioneers in business process outsourcing (BPO) and a leader today, Conduent has deep and diversified expertise across a range of industries and business process solutions. We help businesses and governments drive process efficiencies, costs savings and long-term revenue growth.