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If your old email is a company email, you can create an internal IT help ticket. Your company email or domain administrators have access to close and create new profiles under the same email address, and thus take over your old email account.

Once they access your email inbox, they will be able to receive a password reset email from DocuSign. Admin help : Contact your DocuSign Administrator by reading: How can an administrator change a user's email address?

If your old email address is on a public email domain, DocuSign support will not be able to help you regain access to the account. At DocuSign we take your privacy and security seriously. Because your email is a key part of your DocuSign identity, changing your email without proof might result in leaking your account information to malicious parties. If you cannot access the inbox of your email, then the only way we can verify your identity is by having the domain owner approve the change on your behalf.

In the case of corporate email addresses, that is typically someone in your IT department. In the case of generic email domains, there is no secured way for us to validate your identity.

If you still have access to your DocuSign account, you can change your email address by going to your user profile. If you no longer have access to your DocuSign account but have access to your email, then you can choose to reset password when you login and regain access to your account. Once you do that, you can go to the User Profile to change your email. If you do not have access to either your email or your DocuSign account, then you have to create a new account.

Sent documents aren't appearing in my account Changing your email address does not modify any documents in your account. Was this helpful? Get Support. Contact Support. Support Community. Developer Center. DocuSign University. Knowledge Market. Trust Center. Support Plans. Language English US. No account yet? Create an account. Popular Categories. Arts and Entertainment Artwork Books Movies. Relationships Dating Love Relationship Issues. Hobbies and Crafts Crafts Drawing Games.

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Learn why people trust wikiHow. Mail How to Change an Email Address. Download Article Explore this Article parts. Related Articles. Part 1. Create a new address to change. Most email services do not allow you to change your existing email address.

In order to change your email address, you'll need to create a new account. You can use the same email service you've been using, or you can take this opportunity to switch to a service that better meets your needs.

Decide on an email service. There are a variety of free email services available. Some of the most popular services include Gmail, Outlook Hotmail , Yahoo! Each service has different benefits and potential drawbacks, but all offer free email accounts. Gmail accounts give you access to Google Drive and provide 15 GB of free Drive storage for emails and other files.

Your Gmail account can also be used for a variety of other Google services, such as YouTube. Outlook gives you access to OneDrive, which comes with 5 GB of free storage. Mail has 1 TB of free mail storage. Zoho is an ad-free service that provides 5 GB of storage, as well as cloud document services like Google Drive and OneDrive. Sign up for a free account. The process is a little different for each service, but basically you'll just need to go to the service's home page and click the "Sign Up" or "Create Account" button.

From there, you'll be prompted to create an account name and enter in some basic information. Below are some links to wikiHow guides on creating accounts for the more popular services: Make a Google Account Set up a Yahoo! Create an account that you'll want to keep. If you're creating a new account because your old one has a name that feels too outdated, try to create a new account that you'll always be able to use. Try sticking to just your name, and avoid using a name based on a fad or your current interest, as those are likely to change over the years.

Create a strong password. Your email password is usually one of your most important passwords. If someone has access to your email account, they'll likely be able to gain access to any accounts you've created with it. This means you'll want a secure password that no one will be able to guess, and that you don't use anywhere else. Try to include upper- and lower-case letters, numbers, and symbols. See Create a Secure Password for a detailed guide on making a strong password. Set up two-factor authentication if it's available on your new service.

Two-factor authentication is an extra layer of security that will help prevent unauthorized users from gaining access to your account. When you try log in from a new computer or device, a code will be sent to your mobile device that you'll need to enter in order to log in. This prevents intruders from logging in if they don't have physical access to your phone.

Most major email providers have a form of two-factor authentication that you can enable from the Security section of your account settings.

See Set up 2 Step Verification in Gmail for instructions on setting up two-factor authentication in Gmail. Get familiar with the new interface. Once you create your account, you'll be taken to your new inbox.

Take a few minutes to get used to how the interface is laid out. Most email services are very similar, with your folders or labels listed along the left side of the window.

Log into your new account in your email client if applicable. If you use an email client like Outlook, you'll need to log in with your new email account.

Part 2. Inform your contacts that your email address is changing. Send out an email from your new email address informing your important contacts of your new address. You can keep the message brief, such as "Hi everyone, this is my new email address.

Please add it to your contacts! Many email services allow you to group contacts. Create a few different groups, such as "Work," "Family," and "Friends," and then send the messages to the groups instead of individual contacts. Update your accounts online with your new email address. Chances are you've used your email address to set up a variety of accounts online over the years. In order to ensure that you'll still have access to these accounts once you transition email addresses, you'll need to update your account information for each one.

If you use a password manager like LastPass or your web browser's password manager, you can use the list of stored passwords to determine which accounts you need to update. Start with the most important accounts first, including your online banking, utilities, social media, and online store accounts. Then make sure all of your other accounts are changed as well, including forum accounts and other less-important accounts.

Check if your new mail service has an "Import" or "Merge" option. Many email services allow you to import your old email accounts, which will automatically transfer your contacts and messages.

This can save you a lot of effort, and you won't have to worry about messages or contacts being forgotten. In Gmail, click the Gear button and select "Settings. Once you've added your old account, you can even send mail from the old address using Gmail. In Yahoo Mail, click the Gear button and select "Settings. Click "Add another mailbox" and then follow the prompts to add your old account.

Once you've added an account, you can send mail using your new or old address. In Outlook. If you add an email account, you'll be able to send mail from either your Outlook. Export your contacts from your old email address. In order to access your contacts from your new email account, you may need to export them from your old account first. When you export your contacts, you'll be given a file that contains all of your contacts' information.

You'll then be able to import this file in your new account. See Export Gmail Contacts for instructions on exporting your Gmail contacts. See Export Contacts from Outlook for instructions on exporting your Outlook mail client contacts.

Import your contacts into your new email account.