Centene customer service rep ii salary

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Hear from our Claims Analysts. Our Customer Service teams work to ensure high levels of service and customer satisfaction. Learn more about this vital group at Centene. Customer Care Roles at Centene.

You'll use your healthcare knowledge, analytical skills and our information resources to quickly and correctly answer questions from members and providers. As part of a tight-knit team and working as a partner to each provider, you'll evaluate the needs of your health plan and process all claims in accordance with guidelines.

You'll play a critical role collaborating with providers, by monitoring utilization of medical services and resources through processing prior authorizations. Join an Award-Winning Team. Learn more. Our Hiring Process. Learn more about Centene's hiring process and discover helpful information to guide you through your candidate journey. The manager asked my supervisor to call me at the last minute saying not to take my already approved vacation time.

When I took my vacation the manager retaliated by not allowing me to go to another department and continue to use tactics by trying to find reason to terminate me. Pros Free Food, The best coworkers. Cons Micro management, please do not work here, stressful. QA monitors your calls and deduct points for the smallest things. Pros pay and bonuses. Cons healthcare, overworked, no advancement, no appreciation, revolving managers.

Above average pay and good benefits if you enjoy a call center atmosphere. Heavy call volumn from medicare advantage members from multiple states and plans. Centene promises concierge with no matrix, but the matrix changes and is inforced more often. Expect changes daily and the only real con is the lack of communication when there are changes. Quality control varies from day to day and qa evaluator. They consistintly ding you on the most irrelevent issues. Qa is very inconsistant.

Qa evaluators should be required to be a csr for monthes prior to being eligible to become a qa evaluator. Pros pay and no drug tests. Cons where do i start? Temps came in making more money although they never stayed on permanently, bonuses were late, raises late.

Created a more strict attendance policy, cant read at desk, no phones. Strict schedule adherance, and performance review, extremely high call volume and no room for off phone activity, they want you to take as many calls as possible while closely following schedule.

Too many changes, not enough praise or pay. Management is horrible and they do a lot of racial profiling at this company. If they get rid of the Management and Director of the Health net department and start over they might just succeed as of right now everything is horrible and they don't have a good quality team there that has know idea how they are grading reps that's why it's a high turn over please stay away from this dept and the Resolution dept and trying to become a MA member advocate Horrible place to work.

Pros Sometimes you eat good. Cons lunch is 30 min. They transitioned to work from home and ensured we have new equipment, and safe work environment once we go back to office. Pros Paid time off, benefits, variety of schedules. It is a very difficult culture to work in; very cliche and backstabbing. Positions are not clearly defined and contributes to workers distrust and uneasiness towards each other.

Management towards customer service representative is inconsistent and can sometimes appear unfair. Pros Good pay. Cons Lack of professional culture, poor customer service to providers. Yearly Answered Nov 13, Every year. Answered Nov 7, If you were in charge, what would you do to make Centene a better place to work? Stop their greed and actually care about their members and employees. Start the whole company over! Answered Nov 8, Permit work from home more.

We were told in the merger Centene does not favor it. So many positions are telephonic so it makes no sense to force staff to go to an office, not to mention poor work life balance. Answered Jul 16, What is the best part of working at Centene? Helping People Answered Aug 28, Flexible schedule Answered May 13, What tips or advice would you give to someone interviewing at Centene?

HR is super slow! Answered Sep 13, We look for people who have ambition for extraordinary impact to support our growing, purpose-driven organization — and we know that could be you! First and foremost, bring your authentic self to the application process. Answered Jul 12,

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Search Job Openings. Customer Service Representative 2. City of Burien - Seattle , WA. The position works 22 hours per week. This is a vital position that serves Customer Service Representative - Showroom. Charity Customer Service Representative. Emperial Management - Tigard , OR. The Charity Customer Service Representative helps with quality control, fundraising campaigns for Have an energetic spirit, be a creative thinker, and constantly strive for victory.

The Customer Service Representative is responsible for taking incoming calls from customers and ZipRecruiter - 6 days ago. Representative to join our team. Due to our continued expansion and growth we are seeking an Two 2 - Four 4 years of customer service experience, or administrative background preferred.

Others interact with customers face-to-face or by email, live chat, or other methods. December 25, Offer proper training to the employees working as representatives so that they can prove informative to their customers. December 08, Customer service representative jobs vary across industries, with the financial services and insurance industries claiming a number of customer service representatives. December 05, Submit Other Responsibilities. Centene Corporation operates as a diversified and multi-national healthcare enterprise that provides programs and services to under-insured and uninsured individuals in the United States.

The company's Managed Care segment offers health plan coverage to individuals through government subsidized programs, including Medicaid, the State children's health insurance program, long-term services and support, foster care, and medicare-medicaid plans, which covers dually eligible individuals, as well as aged, blind, or disabled programs. Its health plans include primary and specialty physician care, in Our Customer Service teams work to ensure high levels of service and customer satisfaction.

Learn more about this vital group at Centene. Customer Care Roles at Centene. You'll use your healthcare knowledge, analytical skills and our information resources to quickly and correctly answer questions from members and providers.

As part of a tight-knit team and working as a partner to each provider, you'll evaluate the needs of your health plan and process all claims in accordance with guidelines. You'll play a critical role collaborating with providers, by monitoring utilization of medical services and resources through processing prior authorizations. Join an Award-Winning Team.

Learn more. Our Hiring Process. Learn more about Centene's hiring process and discover helpful information to guide you through your candidate journey. Sign up for Job Alerts.

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