Aldo group head office uk reviews

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I needed shoes quickly and they could not guarantee it. Another thing is that they did not allow to buy product in store and then return it if it doesn't fit necklace on dress which was at home. They do not give money back, just exchange. Very old style trading, considering now a days.

I love the shoes I buy from here. They have a cute selection of sandals and heels and boots. And they respond to you pretty quickly. Worst customer service in canada cant reach them in the phone they send me email picks up order at carefour laval and went there they tell me nothing here this 2 times in 3 weeks.

Requeted for return since the colour was not the same as in website and there is no response for emails. It's definitely worth it during sales though My boyfriend, however, ordered several pairs of shoes online and the sizes were ridiculously smaller than what he intended. Highly suggest you go to the store to purchase to get the best fit. I purchased a pair of boots on September 28th. On September 30th the leather began to peel. I have been dealing with customer service and still have not gotten a refund.

It's well within the 60 day return policy. What is upsetting is that I had a scheduled call at 1pm and they called 10 minutes earlier but I had class. I called them back and was hung up on by the automated line where I requested a customer service agent.

I have reached out to their online chat 5 times now. Very poor customer service and planning to not shop here again. Tip for consumers: They'd peel and poor customer service no help or support at all.

When explicitly inquired for the order status over the call, Aldo said the order has been cancelled due to unforseen situation and the refund is initiated and we can not send you a replacement of an order. If you want the order again, you can place a new order. It looks like aldo tries to cheat customer by first luring them to place an order during the sale and then cancel the and ask if you really want the order you can place the order again from the website when the sale is already over and pay the actual amount.

This was never expected from a big brand like Aldo. My recommendation is to never buy any product from aldo website. It looks like aldo tries to cheat customer by first luring them to place an order during the sa. I ordered a pair of shoes and the bag to match for my daughter's graduation only to receive two bags. I am leaving in three days and was asked to drive 40 minutes to do the exchange. They do not offer overnight shipment so it looks as though I may not receive the shoes in time.

I requested to speak with a manager only to be told, I'll get a call back tomorrow. The representative was kind enough but as he exclaimed "nothing much we can do". Will no be ordering with Aldo again. I ordered jewellery from Aldo.

They sent me the wrong order. I tried to exchange in store, and the cashier said she couldn't do it without her manager. I then decided to return the item via their online process.

I tried calling their customer service line-- it is an automated CSR which repeats all the information online. Their online chat bot for customer service is also automated and cannot address issues like this. I'm throwing out the order, losing my money and never ordering online from Aldo again. Time is precious, and time is money-- Aldo's wasted wayy to much of my time and attention. I bought a purse for my mother from Aldo accessories at the Yorkdale Mall in Toronto on Aug 24, and for starters one the store reps was extremely dry and rude, I left from the store feeling uncomfortable because of their behaviour but to top it off today when I see my receipt - I have been charged for the carry bag, typically the cashier asks you if you need a carry bag and additionally informs how much it costs.

But here was no such information shared or questions asked, they just packed the purse in a "tote" and handed it to me. It's not about the cost of the carry bag but about the credibility - we trust you as consumers to disclose costs before charging us, this is extremely disappointing and frustrating. If I could give no stars I would. My package was delivery a store that doesn't answer the phone and closes earlier upon me driving 35 min there to get the package.

Now it's going into two days and I still don't have an item I paid for and all customer service can tell me is to wait? I will never ever ever order a item and have it sent to the store again! If you don't have enough workers to keep the store open to business hours or to answer the phone then class the damn store permanently. Bad experience I ordered a mini bag the bag was great but there were no hooks on the sides for the extra strap that came with it to go,, Ordered another bag and a scarf the scarf came at at an earlier date and the purse hasn't came yet I don't understand why they wouldn't have been processed and shipped together.?

I'm in emirates mall tried to refund some items, and the sales person name Sweet just took my credit card and made picture from both side! When I asked why she did this, she said it's policy. Without any explanation she just got full information of my card! And after that she was so rude! From beginning she tried to push me to take gift card and I won't it, and this is my right! Very poor quality of service, never going back to this shop! I have never had such a terrible experience before.

I had ordered one pair of high heel shoes and one pair of men's dress boots. First of all, the dress boots were almost 3 full inches smaller in length than what was suggested in the size chart.

Like, seriously, I asked two customer service agents why this was the case after ten full business days, and they couldn't even tell me. I was told to wait a week and reach back out.

The third customer service agent finally said they would "make an exception and cancel the shoes", and that they were "having an issue returning my boots through the sites return process and would have to manually create a label through UPS for me" The third customer service agent said that they and DID in fact find the boots in a warehouse, and would refund me for my order in business.

When asked to confirm that I would be refunded in full they disconnected the chat. The fourth customer service agent tried to tell me that there was no record of the boots being returned, and once they said that they checked an "old chat" Told I would get a refund with no refund. I beg you, don't order through them online I'm fairly certain that they just wait until people get frustrated enough and then just take your money.

Really sad for a big Corp to do this to families, especially 2 weeks from the holidays. Tip for consumers: Absolutely do not order from this site. Products used: Nothing.

I was never sent one pair and sent the other back. Claim your listing for free to respond to reviews, update your profile and manage your listing. Share on Twitter. Add a note optional - e.

ALDO Is this your business? Write a Review Ask a Question. Ratings On Other Platforms Trustpilot. Corporate Values. Overview ALDO has a consumer rating of 1. Positive reviews last 12 months : 2. What reviewers want you to know Positive highlights No positive highlights yet.

Critical highlights Reading all this reviews about how bad their customer service was I don't think I want to deal with them anymore. I was very disappointed with how your Aldo store manager responded to this kind of situation. Top Positive Review. Top Critical Review. Rating 5 stars Other Verified purchase. Verified site experience.

Contains image or video. English only. Reviews that mention popular keywords customer service 73 aldo store 15 store manager 8 aldo shoes Follow Zk K. Send Message Share Review. Comment Thank you Respond as company Helpful 1. Follow Mo B. Comment Thank you Respond as company Helpful 0. Matthew K. Follow Matthew K. Abby H. Follow Abby H. Never wanna deal with em anymore.

Tip for consumers: Never use them. Vitesta T. Follow Vitesta T. Products used: Shoes. Daniella D. Navigating the crazy streets! Taking us everywhere, to the front of lines, translating for us in restaurants, which the ones he picked were just perfect. He was flexible when our friends' plane was 4 hours late that first day Patty G 13 contributions. Want to plan another Italy trip so we can tour with them again. We had such a great experience that they were the first tour guide company we thought of when planning our trip this month.

Once again, YTII was absolutely wonderful. The communication with them in planning the tours is great with quick response times to questions. On the tours, the guides are all friendly and happily share their knowledge of the area. YTII allows you to customize tours which is great for return visits to these areas. Italy can change your life. When my husband died in , our daughter found a bucket list in his desk that said "Take Rebecca to Rome.

Every step of the journey was meaningful and beautiful as we embraced Italy's embarrassment of riches--architecture, art, music, food, and landscape.

It was our favorite trip either of us has ever taken, partly because of the above sites, partly because it was a mother-daughter experience, and surprisingly it actually became life-changing for both of us. After walking the ruins and hill towns we both came back vowing to keep walking.

After enjoying fresh foods, we came home vowing to make better choices at meals. After enjoying both Botticelli and Michelangelo, as well as roses on Palatine Hill and fountains at Tivoli, we vowed to take more joy in our surroundings, literally to stop and smell the roses. We are dressing better even in our casual moments, just like the Italians do, and thereby feeling better about ourselves. We have even made minor changes to our homes, trying to make our surroundings places of peace, beauty and joy.

Italy taught us all of this. We had been beaten down by the pandemic, by divisions in our country and uncertainty in the world--and discovered that despite any difficulties they may endure, Italians find joy in life through their music, foods, and surroundings.

We made friends in Italy and we salute Mario, the leather vendor in Florence who led us to a reputable shop in which to buy a gold cross for my grandson and who we then bought a gelato to celebrate his birthday , Pepe and Mariano who made our glorious boat trip down the Amalfi Coast so fabulous, and who greeted us 2 days later at a surprise reunion outside the Blue Grotto by waving and yelling that we were on the wrong boat. They were among many shopkeepers, restaurant waiters, and guides who made our trip perfect.

Thank you Italy for teaching us to embrace life in the most difficult times. Grazie, grazie, grazie. Kevin United Kingdom 1 contribution. Absolutely brilliant! Highly recommended! Carlo picked us up from the train station with very clear directions on meeting point. He was absolutely fantastic and we highly recommend him. The car from Aldo Monti was very clean and Carlo had plenty of cold bottled water ready for us all day as well as excellent aircon it was very hot and humid outside.

We travelled as a party of 6, with 4 children - Carlo was very friendly and was also excellent with the kids. He navigated the complicated streets and driving conditions with ease, and also helped us navigate the attractions - Vatican can be particularly tricky with tickets and dress code etc.

ShellyF Aspen, CO 16 contributions. Highly Recommend Also Mondi! One of the BEST! Absolutely the best! Our driver was prompt, professional, knowledgeable and friendly! He met us at the Norwegian Epic for a smooth pick up and an on-time return!

I can not believe how much of Rome we got to see with this tour! We started at the basilica outside of the walls and got to see almost everything inside of Rome! Also, thank you for the recommendation for a private tour in Cinque Terre! Elisabetta was also one of the best! Sherpa 11 contributions. We are 3 adults traveling from the United States. We would need to be at the airport by in the afternoon.

Add a reply. Margaret O Hauppauge, NY 34 contributions. Read all replies. Would like to check the cost of a transfer going and back from Rome to San Giovanni Rotondo on June 6th departing noon and coming back 7pm. You need to check directly with Aldo. Thank you. Definitely email Aldo and ask him for a price quote.

He responds to emails promptly and his price quote was what we paid. We had 2 vans with 8 people in each and our price per person was less than Euros per person per day for our trips on 3 different days. We are a family of 5 adults visiting Rome from August Would you have any suggestions for a day trip?

We will have already spent a week on the amalfi coast, so we will have seen the sights near there. Thanks for any input. Dear client good morning, We can certainly arrange a nice day trips for your family in August. Connie A. We are a family of 10 wanting a driver for 2 weeks - one week in rome and one week in florence.

Dear Connie good morning, You can contact our office through our website yourtourinitaly directly Please specify the period you'll be in Italy also. Thx for any advise Pat in OK.

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Nelson Blackley, a research associate at Nottingham Business School, was doubtful that any of the remaining eight Aldo stores in the UK would stay open. Especially since the process of customers trying on shoes in-store brings with it operational challenges that will need to be overcome in a post-coronavirus lockdown market — as well as the associated costs to ensure this can be done safely. This, combined with a lack of distinct brand perception or awareness may be the reason why we are seeing them and similar retailers suffer.

Smith added that the pandemic was likely part of the final straw after a period of challenges, and that the ongoing lockdown restrictions and medical advice would have not helped matters. Nevertheless, considering that Aldo has been in the UK since , it may still have a place in the market and a customer base. However, as footfall continues to decline, Aldo must establish a cost-effective way to provide a physical presence to its customers — for example, reducing the number of independent stores and increasing its presence in department stores such as Selfridges and John Lewis.

Or perhaps the other way around, given the plight of department stores at the moment. Selfridges head of programme management consultancy services Sabrina Benjamin argued that due to the reduction in footfall year-on-year, consumers were spending more money online. However, multichannel is a competitive space. Retailers with no brick-and-mortar presence have a lower cost to serve and more flexibility to reduce the cost of goods to the customer.

She also said that consumer brand loyalty has decreased over the years, and retailers have to do more to win new and retain existing customers.

While there is every possibility for Aldo to have a future in the UK, it mostly depends on whether a buyer can be found for the remaining eight stores. If not, then it may become an online-only retailer, following the likes of Cath Kidston and Karen Millen. Save my name, email, and website in this browser for the next time I comment.

Sign in. Log into your account. Password recovery. Tuesday, January 17, Free Retail Newsletter Contact Us. Forgot your password? Get help. Retail Gazette. Home News. Aldo opened its first UK store in London in ScS buys Snug in pre-pack administration. Please enter your comment! Please enter your name here. You have entered an incorrect email address! Feature Resource. December 21, All rights reserved.

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