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As individual companies, both Microsoft and Nuance have invested heavily in enhancing the contact center experience. Nuance has focused on how the contact center experience impacts customer satisfaction and has a proven track record of delivering powerful AI-driven customer engagement and agent efficiency solutions that are deployed worldwide, spanning industries including financial services , telecommunications , government, retail , healthcare , and more.

Microsoft Dynamics Customer Service has also improved the customer engagement experience. It tailors agent experiences to better meet the needs of a customer on their terms, leveraging automation throughout the customer journey, creating a seamless and easy user experience.

Between Nuance and Microsoft Dynamics , the entire customer engagement is transformed. One of the significant customer benefits with Dynamics Customer Service is a seamless omnichannel experience, providing customers and agents with an exceptional engagement interaction.

For agents, Dynamics Customer Service can help accelerate issue resolution, strengthen cross-team collaboration, and proactively surface information at the right time to quickly resolve customer issues rapidly. Figure 2 summarizes some exciting customer outcomes from Dynamics Customer Service. Microsoft and Nuance share a powerful vision to transform contact centers across industries. Together, we will provide AI-driven solutions to engage customers through a variety of voice and digital channels, while simultaneously delivering high levels of automation with innovative customer experiences and business outcomes.

Together we hope to provide the most complete and compelling AI-driven customer engagement and contact center portfolio, with secure tools that span no-code, low-code, and pro-code to accelerate transformation.

Together we have the Sales and Professional Services teams, channel resellers, and independent software vendor partnerships that magnify our ability to deliver for our customers around the world. Together we believe that the day has come where customer service can be something that consumers—and enterprises—love.

AI is fundamental to the success of the contact center and can deliver self-service to customers securely on voice and digital channels, reduce fraud, coach live agents, and automate the post-call wrap-up. Nearly every customer engagement will leverage automation, using industry-specific AI to enable intelligent engagement and personalized customer experiences. We envision a solution that is seamless and offers customers intuitive self-service experiences in every engagement channel.

Human agents are critically important, and the ideal contact center solution requires easy access to customer intelligence and insights, increasing agent productivity and job satisfaction. Agents must be able to become productive faster and work more efficiently, leveraging AI, actionable insights, intelligent case routing, and workflow automation across both legacy and modern services. We envision a simple user interface that is easy to understand and navigate, includes AI-powered knowledge management tools and reduces resolution times for any issue.

The cloud is a vital component for a successful contact center strategy as organizations need the ability to make holistic changes quickly, with limited to no downtime, and scale resources to respond to the unexpected. This has resulted in a deeper commitment to cloud transformation. To address this need, Microsoft and Nuance will bring together our proven contact center solutions with scale, compute power, and security. We aim to seamlessly integrate our contact center solution with existing computing infrastructure and services.

We will offer flexible deployment models with the ability to build, purchase, and deploy applications however you need. You can also leverage our specialized teams to build solutions for you. Our solution is comprehensive and should enable admins to easily monitor, control, and optimize specifications as needed.

Since our solution comes with low-code development tools, your team can easily customize the solution to meet the needs of your organization. This blend of proven technologies and industry expertise will empower everyone to deliver smarter, more efficient engagements with greater confidence and flexibility. For more information about EPIC please visit their website.

Due to the high total detector area and large solid angle, the EDS capability of ARM CF is very effective in performing chemical analysis at high spatial resolution and with a high signal-to-noise ratio SNR.

The figure below illustrates the nanostructural analysis of a recently developed novel low-cost ultrahigh strength steel, which is hardened through a dual-phase strengthened mechanism. By conventional image analysis, we cannot observe the structural features of the precipitated phases.

However, by means of high spatial resolution EDS analysis, we can clearly visualize the morphological features and the distribution of nanoscale precipitates. Understanding enamel structural details are of high importance in multiple human health contexts, from understanding enamel formation to the development of its defects.

Enamel crystallites, the nanoscale building blocks of human enamel, can be investigated from the micro- to the atomic scale using S TEM, however, the sensitivity of this mineral to the electron beam is one of the limiting factors for performing such studies. Although recently atomic-resolution STEM imaging at cryogenic temperatures successfully revealed the apparent coherent atomic structure of crystallites in detail, 2 the field-of-view FoV was limited.

This suggests that enamel crystallites may not be as coherent as previously thought, which in turn could have important implications on mechanical properties and provide unique insights in crystallite growth during enamel formation. To view a full experiment brief click here. Unconventional defects within quasi-one-dimensional KMn6Bi5 nanowires. Quasi-1D KMn6Bi5, which comprises ideal 1D nanowire NW motifs as an intrinsic part of the crystal structures and its defect mechanism is unusual in that the 1D nanowires slide linearly as a whole rather than conventional atomic displacements.

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